Websites are great for showcasing your products and services, however they’re only the tip of the iceberg when it comes to addressing questions and concerns your customers might have. While businesses used to rely on phone and email communications, in today’s rapid society, those solutions aren’t enough.
The key to success in today’s competitive landscape is to address customer concerns as soon as they come up. There’s where live chat software, such as SalesIQ comes into play. It enables you to cut call center costs by allowing customer success representatives to communicate with multiple individuals at once. Aside from cutting costs, you’ll also boost customer satisfaction.
Now, imagine for a second you were able to go beyond simple conversations and proactively engage prospects when they’re most likely to make a purchase. With SalesIQ, you can trigger chats based on on-page times or targeted landing pages. With built-in geolocation, you can strategically reach out to prospects with personalized offers and discounts based on their location.
Behind the scenes, SalesIQ enables you to streamline your business processes. The lead scoring functionality of SalesIQ enables you to access lists of all your visitors prioritized by score. The robust dashboard captures visitor activity, interests, notes, and other data points which can improve your sales processes.
SalesIQ is designed to fit into your existing workflows with a variety of integrations into solutions such as: Unbounce, Magento, WordPress, Mailchimp, Shopify, Hubspot, Google Analytics, and a variety of other solutions. Not to mention there’s also seamless integration into the robust Zoho application suite.
Developers will appreciate the SalesIQ mobile SDK which makes it easy to integrate the solution into your mobile applications. Speaking of which, there’s also an Android app to compliment
In addition to the third-party application support, you can customize SalesIQ to fit your precise needs. You have the option of choosing a variety of chat widget styles, chat stickers, and colors. Agents can even upload their photo to better personalize the sales/support experience.
Don’t let this advanced functionality fool you however – SalesIQ is offered in a variety of price points to fit virtually any budget. In fact, there’s even a free tier so you can get started without providing your credit card information.
Let’s take a closer look at Zoho SalesIQ, including its main features:
Track and Engage Visitors
Live Chat Software
Visitor Insights and Lead Scoring
CMS and E-commerce Integrations
Take this quick tour of Zoho SalesIQ to understand how to navigate and use some of its handy features.
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When I ran a small business website about 10 years ago, having a live chat feature was the best thing I could have installed. It allowed me to grab a customer BEFORE they moved from the site and I was able to help them in real-time. Looking back now, I cannot imagine how much more helpful it would have been to have these features along with it.
Yes, definitely. We have a lot of small businesses using SalesIQ. We also have a free version, so you need not worry about spending. For a small business, being able to capture leads from their website will definitely be beneficial. You can sign up for the free trial here: https://www.zoho.com/salesiq/
Any single time that I have a really crappy customer service experience, I think about products like these. I wonder, what is the cost of losing a customer to a company and why haven’t they invested in software like this that can really help them in the long run?
What size company do you think this type of software would be good for? I mean, does it make sense for a small business?
In my opinion, I would not think this is something that a small business would have to spend money on. However, if you are going to be doing a lot of work ONLINE, that could change my opinion.
I feel that any company that deals directly with customers would benefit from spending money on keeping them happy. Communication is a big part of that.
Besides being able to have the software that will help your company, you will need someone on your staff that knows how to use it, right? What is the point if you have the top of the line customer service software, but a total idiot using it?
This is true and with all types of new software, the learning curve is pointing towards those that are younger and more in tune with how the internet and computers work.
you are right about that. how many companies do you call and find out they are just reading through “help cards” with HOPES of getting the right answer to you?
Opening up the code for the mobile developers is a pretty neat feature. It will nice to see how mobile app developers take the code and create something that a company could use on the go.
I agree. There has to be a way for developers to integrate in their own way with software applications like this one.
I am not going to fault any company for their customer service until I have experienced it. The issue I usually have is that there are awesome applications like this one that they could use and they are NOT using it. Get into the 21st century and care for the ones spending money at your business!
Very true. Everyone starts with a blank slate and its up to them to figure it out if they want me as a customer.
Just the fact that this will integrate with MailChimp, WordPress and Google Analytics alone is enough for me. I would like to see more social channels linked to it, but this is a great start!
The integration for other systems are really nice.
I was wondering what features this system had. It is nice to have analytics and the customer service side of things all rolled into one neat, easy to use application.
The features seem pretty nice. Just that you can even attach it to your email system, if you are using MailChimp, is pretty sweet if you ask me. I would prefer to see all of my analytics in one place.
After doing a little bit more research, I can really see how this system is top of the line.
I have seen a lot of companies really take advantage of social media when it comes to making sure the customers they have and the potential new customers are getting the information they need as soon as possible. It is really nice!
Me too and I also appreciate they do that because it adds a different “real” feel to the company. Sometimes the response is even faster that calling and sitting on hold.
I agree with your comment. This is something that all consumers should look at as a good thing for a company.